Cancellation and Refund Policy
Effective December 1, 2017

The DeSoto Parks and Recreation Department (DPARD) Cancellation and Refund Policy is designed to ensure customer satisfaction by providing clearly defined time periods for customers who are unable or unwilling to continue participating in a DPARD program or reservation for any reason.

Any request for a refund must be made in person along with a completed Refund Request Form provided at the DeSoto Recreation Center.

Any refund payments originally made by credit card will be credited using the same credit card within 72 hours.

Any refund payments originally made by cash, check or money order will be paid by a check issued within 30 days.

Online transaction fees are non-refundable.

Cancellation of Service made by DPARD: Participants may receive a full refund for fees paid for a recreation program, reservation or special event due to cancellations made by DPARD. Prorated fees and service fees will not be applied.

Refund for Vendor Space at Special Events: Participants may receive a refund for fees 14 calendar days prior to the date of the event minus a $5 service fee. No refund will be given after 14 calendar days.

Refund for Recreation Program: Participants may receive a refund for program registration fees prior to the program start date minus a $5 service fee. After one recreation class has been conducted, a prorated refund for registration fees plus a $5 service fee will be applied. No refund will be issued after the second recreation class has been conducted.

Refund for DeSoto Youth Athletic League: Participants may receive a full refund for league registration fees prior to the start date of the season. No refund will be issued after the first game.

Refund for an Athletic Field Reservation: Participants may receive a full refund for athletic field rental fees 14 calendar days prior to the reserved date.

Refund for a Reservation: Black Box Theater, Civic Center, Pavilion or Pool, please refer to the refund schedule below:
- 61+ calendar days? notice of cancellation, 80% of rental fee charges will be returned.
- 31 - 60 calendar days? notice of cancellation, 50% of rental fee charges will be returned.
- 30 calendar days or less notice of cancellation, 0% of rental fee charges will be returned.

*100% of the damage deposit will be returned in all scenarios listed above.

DPARD reserves the right to change refund policies and procedures without notice.

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