Frequently Asked Questions
What is the Refund Policy
How do I create my customer account?
What should I do if I forget my password?
How many accounts should each family have?
How do I add family members to my account?
How can I view a schedule of my family's upcoming scheduled activities?
How do I register for an activity?
Can I view activities without registering?
What is the Refund Policy
NEW Refund Policy for all Programs (excludes fitness)
• There is a $25 drop out fee for all programs if you withdraw within one week (7 days) of the program start date.
• Full refunds/credits will be issued if the Parks & Recreation Department cancels a program.
• All refunds have a $10 service fee attached unless the refund is due to injury.
• There is no fee switching from one program to another unless the balance of the class different.
• After a program starts no refunds will be given unless approved by the Program Coordinator.
As of June 7, there are NO refunds for Playground Camps for for ECP.
How do I create my customer account?
Before registering for any activities on our website, you must establish a Customer Account.
This is how you create an online registration account:
1) Click on the Create Account button.
2) Fill out the form for New Account completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
What should I do if I forget my password?
When you are prompted to sign in, check the Forgotten link. You will be requested to provide the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. After signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please contact our office at 610-446-9397 during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
How many accounts should each family have?
We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
How do I add family members to my account?
You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
How can I view a schedule of my family's upcoming scheduled activities?
The My Account feature allows you to view a weekly or monthly schedule of your family's upcoming activities.
1. Click on the My Account link and sign in.
2. Then, click on the Show Your Daily Schedule link.
3. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column.
---Click on Search to proceed---
4. A weekly schedule or monthly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
5. After viewing your calendar you can export your schedule into Outlook etc.
How do I register for an activity?
Once your account has been established, registration for activities is easy:
1. Click the View Activities button on the registration home page.
2. Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed activity description.
3. Click the Add to My Cart button if you wish to register for the activity.
4. Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove activities from your cart or view more activities and add them to your cart.
5. Confirm your Activity name, date and time, enrollee and price.
6. Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Can I view activities without registering?
You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.