Frequently Asked Questions
Are you using Safari and having an issue processing your payment?
What does it mean if it says "You have transactions that need attention."
How do I create my Customer Account?
What is your Refund / Credit policy? (Summer Camp refund policy is different- see next item)
What is the SUMMER CAMP refund Policy?
How do I get a Refund?
What is your Federal Tax I.D. number
Why am I seeing "You have transactions that need attention"?
Are you using Safari and having an issue processing your payment?
Users using the Safari browser may experience difficulty processing their payment. Google Chrome is preferred. If you are having issues, please call 650.780.7311 for assistance.
What does it mean if it says "You have transactions that need attention."
Don't worry. This is a glitch. You can still safely enroll in a future activity.
How do I create my Customer Account?
Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.
This is how you create an online registration account:
1) Click on "Create An Account."
2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. You have the option to add a family member at this point, or you can add them from the Activity you have selected be clicking CREATE FAMILY MEMBER.
What is your Refund / Credit policy? (Summer Camp refund policy is different- see next item)
- If a class is cancelled by the department, a full refund will be issued.
- CLASS Cancellations made 1 week prior to the class start date will receive a refund less a $5 cancellation fee.
- Students who wish to withdraw from a class less than one week prior to the start date will receive a department credit which may be applied to any future recreation department activity, less the $5 cancellation fee.
- A $5 per class cancellation fee will be charged for processing refunds for all classes.
- In general, no refunds or credits will be issued after the class begins.
- Material fees are non-refundable once class/camp begins, or as otherwise listed in the class/camp description.
- Students who are dissatisfied with a program for any reason must fill out a refund request form prior to receiving a credit so we can make the class better in the future. Credits and refunds will be evaluated on a case by case basis by the program supervisor.
Form can be found here: https://www.RedwoodCity.org/Registration
What is the SUMMER CAMP refund Policy?
CANCELLATIONS BY DEPARTMENT: If a camp is cancelled by the department, a full refund will be issued.
TRANSFERS: Children can be transferred into a different camp provided there is space available prior to the start date, without penalty.
No refunds or credits will be issued after the camp begins. However, your satisfaction matters most to us and refunds or credits will be considered. Participants who are dissatisfied with a program for any reason must fill out a refund request form prior to receiving a credit so we can make the camp better in the future. Credits and refunds will be evaluated on a case by case basis by the program supervisor. Form can be found here: www.RedwoodCity.org/Registration
Materials fees are non-refundable once camp begins, or otherwise listed in the description.
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Up until Friday, May 23, 2025
Cancellations: All Camps (in-person & virtual) cancelled by May 23 at 6:00pm will receive a refund less a $10 cancellation fee per activity, per child.
Form can be found here:
www.RedwoodCity.org/Registration
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After Friday, May 23, 2025
Cancellations: Up until 2 weeks before the start date of each camp, you may cancel and receive a refund:
IN-PERSON less $50 per camp, per child / VIRTUAL less $10 per camp, per child
Cancellations made within the two week window will receive a department credit (less $10/$50 per camp) which may be applied to any future Recreation Department activity.
Materials fees may also be withheld if they are listed as non-refundable by a specific date in the camp description.
Form can be found here: www.RedwoodCity.org/Registration
How do I get a Refund?
Class Cancellations made 1 week prior to the class start date will receive a refund less a $5 cancellation fee.
Summer Camp policy is different and can be found below.
Students who wish to withdraw from a class less than one week prior to the start date will receive a department credit which may be applied to any future recreation department activity, less the $5 cancellation fee.
Fill out our Refund/ Transfer Request form found on our website at https://www.RedwoodCity.org/Registration
What is your Federal Tax I.D. number
It is printed on your receipt, but here it is again for your convenience! #94-6001116
Why am I seeing "You have transactions that need attention"?
Sometimes if your account has unfininshed business, like a checklist item that was missed or an additional waiver that needs to be signed, you will see this. We have found it is showing up for past programs and is likely a glitch. Rest assured, your registrations are still coming through and as always, please make sure you receive a confirmation and receipt via email.