If a class/camp is cancelled by the department, a full refund will be issued.
Cancellations made 1 week prior to the class/camp start date will receive a refund less a $5 cancellation fee PER CLASS.
Students who wish to withdraw from a class less than one week prior to the start date will receive a department credit which may be applied to any future recreation department activity, less the $5 cancellation fee, PER CLASS as well as any materials fees stated nonrefundable after a certain date per the class description.
In general, no refunds or credits will be issued after the class begins.
If you are dissatisfied with a program for any reason, you must fill out a Refund / Transfer Request Form found here: http://redwoodcity.org/registration or call 650.780.7311

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ALWAYS

CANCELLATIONS BY DEPARTMENT: If a camp is cancelled by the department, a full refund will be issued.
TRANSFERS: Children can be transferred into a different camp provided there is space available prior to the start date, without penalty.
NO REFUNDS OR CREDITS WILL BE ISSUED AFTER THE CAMP BEGINS. However, your satisfaction matters most to us and refunds or credits will be considered. Participants who are dissatisfied with a program for any reason must fill out a refund request form prior to receiving a credit so we can make the camp better in the future. Credits and refunds will be evaluated on a case by case basis by the program supervisor. Form can be found here: www.RedwoodCity.org/Registration
MATERIALS FEES are non-refundable once camp begins, or otherwise listed in the description.

CANCELLATIONS: ALL CAMPS (in-person & virtual) cancelled by May 23 at 6:00pm will receive a refund less a $10 cancellation fee per activity, per child.

CANCELLATIONS: Up until 2 weeks before the start date of each camp, you may cancel and receive a refund:
IN-PERSON less $50 per camp, per child / VIRTUAL less $10 per camp, per child. Materials fees may also be withheld if they are listed as nonrefundable by a specific date in the camp description.
Cancellations made within the two week window will receive a department credit (less $10/$50 per camp) which may be applied to any applicable Recreation Department activity. Credits may be used by any member of the family.

PLEASE visit www.redwoodcity.org/parks to read our cancellation policy in detail.

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