Credit/Debit Card Processing Fee

A credit/debit card processing fee will be applied to all online or in-person credit/debit card transactions based on a percentage of the total transaction. Processing fees are paid directly to the software provider and are non-refundable. This includes transactions where the activity or event is cancelled by the City.

Camp Claremont Refund & Transfer Policy

All fees, including the registration fee, enrollment fee, and any materials fees are non-refundable, unless the activity is cancelled by the City.

Class/Activity Refund & Transfer Policy

Refund and transfer requests must be received at least 72 hours prior to the second class meeting or within 24 hours after the first class, if the class meets more than once per week. Refunds requests for one and two-day workshop activities must be received 72 hours prior to the first meeting. All refunds requests are subject to review and documentation may be required. All activity fees cannot be pro-rated for any reason, including absence. A $10 handling fee will be charged per class/activity for the processing of refund requests or transfers. The Human Services Department reserves the right to cancel classes if enrollment does not meet the required minimum number of students. If the City cancels a class or activity, the enrollee is entitled to a full refund. Credit card refunds may take up to 5 days to appear on your account; refunds issued by check will be mailed within 4-6 weeks. If you paid with a check, do not stop payment. Stopping payment will result in a $20 return check fee.

Senior Program Special Activities (Dinners, Dances, Parties, and Special Events) Refund Policy

All sales are final. No refunds will be issued for these activities.

Senior Program Excursions Refund Policy

Refunds must be requested no later than fourteen (14) days prior to excursion date.

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