Cancellation/Withdraw Policy

Withdrawal

-Withdrawals occurring 7 or more days prior to program start date - 100% refund minus the credit card processing fee (if applicable) and a $6.00 administrative processing fee (per withdrawal).

-Withdrawals occurring between 3 and 6 days prior to program start date - 50% refund minus the credit card processing fee (if applicable) and a $6.00 administrative processing fee (per withdrawal).

-Withdrawals initiated 3 or fewer days prior to program start date will not be issued a refund.

Refunds will not be issued for missed days within a session (i.e. illnesses, vacations, etc.) and missed dates cannot be made up. Participants removed from programs due to disciplinary reasons will not receive a refund.

Cancellation

Programs must meet minimum and maximum enrollment standards.

Programs are subject to cancellation by Coconino County Parks and Recreation due to things such as adverse weather, staffing issues, fire restrictions, low program enrollment, etc.

Any participant enrolled in a program cancelled by Coconino County Parks and Recreation will be offered a full refund minus the non-refundable credit card processing fee if applicable)

Transfers

Transferring from one program to another can be done for no additional fee if initiated 24 hours prior to the start time of program initially enrolled in. Transfers can only be made to existing programs offered on our website. If transferring to a program of greater cost than the program initially enrolled in participants must pay the difference at the time of the transfer.

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