Your Privacy & Security Notice

1. INTRODUCTION/PURPOSE

The County of Los Angeles (“County”, “we”, “us”, “our”, or “ourselves”) recognizes the public’s concern about privacy on the Internet. This Privacy & Security Notice (Notice) establishes how information gathered about you from your visit to this website (together with all services, content and compilation of all content from time to time available thereon, “Website”) will be used. Capitalized terms used in this Notice without definition are used in this Notice as such terms are defined in the Terms of Use and Payment.

The following describes how information may be collected depending on your activities on this Website.

2. PUBLIC RECORDS LAWS AND OTHER LEGAL REQUIREMENTS

As an initial matter, please be advised that we may be subject to the public records laws of the State of California (“California Public Records Act”) and that much of the information you submit to us is public information under these laws. Consequently, under certain circumstances, we may be required to disclose such information in accordance with the California Public Records Act or other legal requirements.

3. NO UNNECESSARY PERSONALLY IDENTIFIABLE INFORMATION COLLECTED

We will collect no personally identifiable information (e.g., your name, address, e-mail address, credit/debit card numbers or other information which can be associated with you without additional information) about you when you visit this Website, unless you use our Website to reserve/register for County’s many activities, facilities, and recreational services (e.g., RV park spaces, campgrounds, picnic areas, rooms, programs & lessons, sports leagues & tournaments, etc.), make a payment, or you otherwise choose to provide that information to us. The personally identifiable information collected through our Website in connection with reservation and/or registration may be used by County and/or contracted operators of County for limited marketing purposes and as otherwise described in the remainder of this Privacy and Security Notice.

4. INFORMATION COLLECTED AND STORED AUTOMATICALLY

We may collect and store information automatically for statistical purposes. For example, we may count the number of visitors to the different sections of our Website to help us make them more useful. We may also use this information to monitor your compliance with the Terms of Use and Payment. The information collected may include such items as the name and domain of the host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using or your browser software and operating system, and the time and date of your visit. This information does not identify you personally.

5. PERSONALLY IDENTIFIABLE INFORMATION COLLECTED

All information you submit to us through this Website (by e-mail, surveys, or otherwise, as described below), including personally identifiable information, may be subject to the disclosure and access provisions of the California Public Records Act or other legal requirements.

By sending us an e-mail message (e.g., by selecting the ‘Contact Us’ option), you are sending us personally identifiable information (e.g., your name, address, e-mail address, or other information which can be associated with you, etc.). We store this information in order to respond to your request or otherwise address the subject matter of your e-mail.

Also, we may ask you for specific personally identifiable information, such as your name, address and e-mail address, and other pertinent information, through surveys, forms, questionnaires or other means, all with the goal of providing better service. We will only retain the information that you provide in response to the survey, forms, questionnaires, etc.

Please be advised that e-mail messages and these other means generally are not secure and may be subject to the disclosure in accordance with the California Public Records Act or other legal requirements.

6. PERSONALLY IDENTIFIABLE INFORMATION TRANSMITTED AND STORED FOR CREDIT/DEBIT CARD or eCHECK TRANSACTIONS

A user must provide certain contact information, such as name, e-mail and address, and financial information, such as credit/debit card number and the expiration date, in order for you to reserve/register for County’s many facilities and services, or make a payment, using our Website. Here is what you should know about the security of personally identifiable information you provide in order for us to process these transactions.

We are committed to data security and the data quality of personally identifiable information that is either available from or collected by our Website. We have taken reasonable precautions to protect such information from disclosure, loss, misuse, or alteration. We require that “secure data networks” be operated, which are protected by industry standard firewalls and password protection systems. Additionally, we require that only authorized individuals have access to the information provided by our users.

We require the use of Transport Layer Security (TLS) version 1.1 or greater standard transmission encryption to protect transmission of users’ personally identifiable information submitted in connection with credit/debit card or eCheck transactions. TLS is a security technology designed to enable your browser to send and receive information with another server in an encrypted format. Your browser’s security icon, usually located in the top or bottom status bar of your browser’s window, reflects the security condition of the browser. The closed lock icon indicates that your browser is communicating over a secure link.

We require that all of the personally identifiable information you provide is stored securely using industry standard or better encryption.

7. USE OF PERSONALLY IDENTIFIABLE INFORMATION

As described above, a user must provide certain contact and financial information in order to reserve/register for County’s many activities, facilities and services, or to make a payment, using our Website. We require that this information be used for the limited purpose of processing these transactions and as otherwise permitted by the rules and regulations of the applicable credit card associations, debit card networks, credit/debit card issuers, financial institutions and/or credit/debit card processors.

8. SHARING OF PERSONALLY IDENTIFIABLE INFORMATION WITH THIRD PARTIES

We do not share or sell personally identifiable information with third parties, except (1) as described in this Notice; (2) as necessary to the companies assisting us with processing credit/debit card transactions through our Website, including credit card associations, debit card networks, credit/debit card processors and banks; and (3) to the companies assisting us with providing the other services to you through this Website. In some circumstances, we may also be required by law to disclose certain personally identifiable information in accordance with the disclosure requirements of the California Public Records Act or other legal requirements, or we may disclose such information to law enforcement and/or fraud investigatory agencies.

9. CONSEQUENCES OF FAILING TO PROVIDE PERSONALLY IDENTIFIABLE INFORMATION

If you choose not to provide us with your name or other necessary personally identifiable information, you will not be able to reserve/register County’s many activities, facilities and services, or make an online payment, using this Website. If you have concerns about privacy and security on the Internet, you also have the option to reserve/register in person at the administration or reservation office of your site/location. If you are unable to pay by credit/debit card on our Website, you can also pay with cash, check, or money order in person at the administrative, reservation, or cashier office of your site/location, as defined in the Terms of Use and Payment.

10. USE OF COOKIES

This Website may use “cookies.” A cookie is a small text file that a Website can place on your computer for the duration of the visit. It is used only for session integrity during the visit to the Website.

Our Website uses only non-persistent temporary cookies and neither places any permanent information on nor retrieves it from the visitor’s computer. If you want to browse this Website without any interruptions, please make sure that your browser is not set to disable placement of cookies on your computer.

11. WEBSITE LINKS TO OTHER SITES NOT COVERED BY PRIVACY AND SECURITY POLICY

This Notice describes the information we gather through our Website and how we use such information. Our Website may contain links to documents located on websites maintained by other County departments, public agencies, or private organizations. Once you link to another website, you are no longer subject to this Notice, but rather are subject to the privacy and security policy of the website to which you linked. You use that website and anything contained on that website at your own risk.

When you use this Website to reserve/register for County’s many activities, facilities and services and pay with a credit/debit card and/or eCheck, you will be transferred to a portion of the Website hosted by our contracted payment processing vendor, ActiveNet Pay Services (Payment Processor). Our Payment Processor will prompt you to enter all information necessary to make such payment or purchase, and will thereafter take all steps necessary to process the payment on our behalf. Our Payment Processor has agreed to abide by this Notice while collecting such information and processing such payments on our behalf.

12. DO NOT TRACK

We do not track our customers over time and across third party websites to provide targeted advertising and therefore do not respond to browser's Do Not Track signals.

13. CHANGES TO YOUR INFORMATION

For information on reviewing and/or making changes to information about you that may be in our records, please feel free to contact us with your updated information by the means set forth at the end of this Notice.

14. CONTACT INFORMATION

Should you have any questions regarding this Notice, or your interaction with our Website, please contact us by phone or email below.

Parks and Recreation

Phone #: (626) 588-5364

Email: info@parks.lacounty.gov

Beaches and Harbors

Phone #: (424) 526-7777

Email: info@bh.lacounty.gov

15. TERMS OF PAYMENT & TERMS OF USE

Please also visit our Terms of Payment and Terms of Use governing the use of our Website.

16. CHANGES TO THE PRIVACY AND SECURITY NOTICE

We may add to, delete, or change the terms of this Notice from time to time. This document will be updated to reflect new changes. By using our Website, you consent to this Notice, as it is updated from time to time.

Updated: 12/17/2019